Refund policy

Returns

No refunds, exchange only. Our policy lasts 10 business days. If 10 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Sale items 
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Refunds 
We only refund items if they are defective. If you need to exchange it for the same item, send us an email at theshoelady1@gmail.com or call (248) 973-7463 and send your item to: The Shoe Lady LLC, 511 South Washington , Royal Oak MI 48067, United States.
 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Size Guide

Most shoes run true to size however product description will mention if a shoe runs bigger or smaller than usual

Shipping

  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • See the delivery FAQs for details on shipping methods, costs and delivery times

Returns And Exchanges

  • We will accept unworn items returned within 10 business days
  • See conditions and procedure in our return FAQs

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